PAYMENTS
All prices are in USD. Orders accepted through a secure payment method with Stripe. Your payment and location information is confidential and will not be used outside of fulfilling the purchase and shipping the product appropriately.
We accept credit and debit cards from the following:
Additionally, if you can only use PayPal as a payment method, you can make a purchase using a PayPal Key.
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FULFILLMENT POLICY
Cancellation/Refund policy — Due to limited stock, all sales are FINAL.
Delivery policy — Deliveries are being consolidated and shipped out from Washington, USA. Orders will start shipping 1-2 weeks after physical orders have sold out.
- Expect US orders to arrive 1-2 weeks after shipment.
- Expect international orders to arrive 3-6 weeks after shipment, depending on country of residence and accompanying customs.
- The above are only estimates as COVID-19 continues to impact shipping and the supply chain. It may take longer for you to receive your items than normal.
- Digital zines will be emailed the same week as shipment begins.
- Return Address will be from Renton, WA.
Return policy – We won't be accepting returns, however if any of your goods have been damaged in shipment, contact us at [email protected] and we will address the situation.
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IMPORTANT INFORMATION FOR UK/EU RESIDENTS
Due to VAT policies, SPY X VACATION Zine has an Etsy shop where UK Residents can purchase all physical bundles. Please do not make your purchases here if you live in this area. You can make your purchase at the following link: Etsy Shop.
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CUSTOMER SERVICE INFORMATION
For customer service and support, please reach out to us at [email protected]. Alternatively, you can find us at the following platforms: Tumblr, Twitter, Instagram